Amherst Court

We observed staff acting according to the aims of the service to provide person-centred care. They made sure people were able to understand what they were saying and reassured people who were anxious.

Staff were checked to make sure they were suitable for their role. The majority of feedback was that there were enough staff to support people's needs.

People at high risk of falling had been identified and actions taken to minimise the recurrence. We have made a recommendation to reinstate detailed monthly falls audits.

People were supported to take their medicines as prescribed by their doctor.

There were effective systems to prevent and control infections. Additional measures were in place during the pandemic.

There had not been a manager in post for six months which had affected staff morale. A new manager had been appointed and was introducing themselves to the staff team.