Rochester Care Home

People felt safe. They were supported by staff who understood how to keep people safe, how to report concerns and how to reduce risk. People were protected from discrimination and their life-choices were respected. There were enough staff in each area of the service and people told us staff spent quality time chatting with them. The staff had been recruited safely. People had their medicines when they needed them, and medicines were managed safely.

People's physical, mental health, emotional and social needs were regularly assessed and reviewed. Care plans were kept up to date with people's changing needs and preferences. People told us they were involved in planning their care and support. People were supported by a staff team who were skilled and knowledgeable. Staff were supported to complete regular training and additional qualifications to keep up to date with best practice. Staff felt valued and supported by the registered manager and the provider.

People were offered choices of home-made meals and plenty to drink to make sure they ate a balanced, healthy diet and stayed hydrated. People really enjoyed their meals which were social occasions. People were involved in setting tables and washing up when they wanted to be.

People had access to health care professionals when needed. Staff worked closely with GPs, community nurses and the local dementia team to ensure people stayed as healthy as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People said, "This is the place I always wanted to come to and I am very happy here" and, "This is a very good home. Staff get on well together and help each other

out. They are always laughing and joking with us". People's privacy and dignity were respected and promoted.

People and their relatives did not have any complaints. They knew how to raise a complaint if needed. They had confidence the registered manager would resolve any concerns quickly if necessary. The registered manager actively sought feedback from people, relatives, health care professionals and staff to monitor the quality of service.