Friston House

The home comprises of three units. The main building has two floors and accommodates people with residential needs with early onset dementia on the ground floor; and people with nursing needs on the first floor. There is a separate 'Memory Lane Unit' for people who live with dementia and who have nursing care needs.

We found the following examples of good practice.

Visiting arrangements followed government guidance. Visitors used an online booking system to help the registered manager keep track of how many people would be coming into the home. Checks are completed on all visitors to the home to ensure they have a negative Covid-19 test result and where required have been vaccinated against Covid-19. Visitors were asked to wear face coverings which were supplied by the service.

Visitors spent time with their loved one in their rooms and there was no time restrictions. Arrangements were in place for visits to continue if there was a Covid-19 outbreak within the service. This included a separate visiting suite with access from the outside, so visitors did not come into the service.

The service had supplies of personal protective equipment (PPE) throughout the service which staff could access quickly and additional staff rooms had been developed to assist staff to maintain social distancing on their allocated breaks.

The building was clean and odour free and had plenty of space to ensure people were able to social distance appropriately whilst still being able to spend time with each other. Dining rooms and lounges had been adapted to ensure people were as safe as possible.

People who used the service and staff were participating in testing routines which followed current government guidelines to help identify any infections as quickly as possible.

Staff had received training in infection control to keep people safe and the provider's infection prevention control policy was up to date.

The five questions we ask about services and what we found