Holly Lodge Residential Home

We looked at how people were protected from the risk of abuse, the management of incidents, staffing levels and how people’s care needs were met. We also reviewed staff training, how people were supported with independence and equality in outcomes and governance. We spoke with 5 people who used the service, 12 relatives and 8 staff. This included the registered manager and the provider. Some people could not fully verbalise their feedback, we observed their interactions with other people and staff. We looked at 3 people’s care plans and 3 staff recruitment files.

People were protected from abuse. There were systems in place to ensure safeguarding concerns were investigated and reported as appropriate. Staff knew how to raise concerns if there were incidents and accidents. When these occurred, appropriate action was taken. Incidents and accidents were reviewed by the registered manager to reduce risk. There were enough staff to support people. Staff were recruited safely and had the training they needed.

Staff were happy in their role this led to a positive atmosphere. People told us they were well supported and cared for by staff they got on well with. Staff knew people well. There were routes for people and their relatives to feedback about the service if they needed to do so, for example, through surveys. There were systems in place to check the quality of the service. The registered manager, provider and staff understood their roles.

The rating at our last inspection, carried out under our old methodology (published 12 February 2021), was requires improvement. At this assessment we found the service had improved and the rating is now good.