Salisbury House

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

People were supported by staff to pursue their interests, take part in activities and be active in their local area.

Staff enabled people to access specialist health and social care support in the community and play an active role in maintaining their own health and wellbeing.

Staff communicated with people in ways that met their needs.

People and their family members told us they were happy with the care they received and felt safe.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

People who had individual ways of communicating, using body language, sounds and pictures could

interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.

Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.

People received good quality care and support because staff could meet their needs and wishes.

People were supported by staff who understood best practice in relation to the wide range of strengths or sensitivities of people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

Staff placed people's wishes, needs and rights at the heart of everything they did. People and relatives were involved in planning their care.