Braceborough Hall Care Home

Safeguarding processes were understood by staff, recruitment practices were safe, and staffing levels were appropriate. Infection prevention and control measures were in place, and medicines were managed in line with best practice. People received support from healthcare professionals, and care planning reflected individual needs and preferences.

End-of-life care was provided with consideration for people and their families. The service responded to changing needs and worked collaboratively with health partners and relatives. Communication systems supported information sharing, and the environment was maintained with safety checks completed.

Staff received relevant training and demonstrated understanding of person-centred care. Feedback indicated an inclusive culture and supportive leadership. People and relatives felt able to raise concerns, and staff reported positive experiences of teamwork. Governance arrangements had been affected by unforeseen circumstances, resulting in some quality monitoring processes not being completed as regularly as planned. While this had not impacted care at the time of inspection, it posed a potential risk to quality and safety. The provider acknowledged this and had begun implementing measures to strengthen oversight, including additional management and administrative support. Most audits were completed, but some records lacked detail to demonstrate actions taken.

The registered manager was receptive to feedback and began addressing this during the inspection. Staff worked collaboratively with external professionals and were responsive to guidance. There was evidence of innovation, including the introduction of a virtual ward round pilot aimed at reducing hospital admissions.