Millcroft House

The accommodation is spread over two floors. There are four self-contained apartments, a further six en- suite bedrooms and several large communal rooms. The service has the benefit of a large enclosed garden area and is situated close to local amenities.

People's needs were assessed before they started using the service and the information was used to inform person-centred risk assessments and care plans. The service used the 'Recovery Star' to help people using the service set goals and measure their progress to recovery. The Recovery Star is designed for adults managing their mental health and recovering from mental illness. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed a range of training, and all staff received regular supervision from the management team.

The service was well managed. A new manager had recently joined the service and they were being supported by the Assistant Director and Quality Assurance Manager. We saw evidence that the management team had made changes in a number of areas and staff spoke positively about these improvements. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. Accidents, incidents and complaints were investigated and responded to appropriately.