New Spring Lodge

People were supported by staff who understood their role in protecting them from the risk of harm. People were supported to take reasonable risks, so that they could do things they enjoyed and be part of the local community. Incidents were reviewed to help identify lessons learnt.

People were supported in a safe way to take their prescribed medicine. The staff's suitability to work with people was established before they commenced employment. Enough trained staff were available to support people.

People enjoyed the meals available and were supported to ensure their preferences and dietary needs were met. Drinks were available to people throughout the day. People maintained relationships with their family and friends and were encouraged to give their views about the service. This included raising any concerns they had.

Staff confirmed that due to their mental health condition, people could be difficult to motivate. A good day for many people included getting out of bed and showering. From discussions with people and observations it was evident that they chose how they wished to spend their day. Some people accessed their local community, some listened to music or read. People were supported to maintain their cultural and faith needs and were treated with consideration and respect by the staff team.

Checks to monitor the quality and safety of the service were completed. People's views were gathered to help improve the service. The registered manager and staff team worked well with health, social care and criminal justice professionals.