Crantock Lodge

There were enough staff to meet people's needs and ensure their safety. People told us; "Staff come quickly when I call them" and "They are amazing." Appropriate recruitment procedures ensured prospective staff were suitable to work in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, and their relatives were involved in the development and review of their care plans which detailed their needs and preferences. Staff knew people's care needs well. People were supported to engage in activities.

People were involved in the development of the menus at the service and told us; "The food is good. "People were supported to eat a balanced diet and drink enough to keep hydrated.

Peoples medicines were managed safely. Staff responsible had the necessary skills to administer medicines. Oversight was in place to ensure medicines were managed safely.

There were processes in place to prevent and control infection at the service, through access to COVID-19 testing where necessary, additional cleaning and safe visiting precautions.

Staff told us that they had received the training they needed to meet people's needs safely and effectively. The registered manager maintained oversight of training to ensure staff had the necessary training, knowledge and skills to provide consistent care.

Staff were supported in their roles through a plan of supervision. Staff told us they felt supported by senior staff and the registered manager.

Staff were proud to work at Crantock Lodge and had built positive relationships with the people they supported. One commented; "I think the shared values of the team are to treat everyone with the care and respect that we would expect if it were our own family members. We feel our home is a home from home and see the residents as an extended family."

Staff felt supported by the management team. They told us; "They help on the floor with the residents when needed or when we are busy with other things. They come in on their days off to help if something is not quite right or someone is very poorly." People and relatives were complimentary about the management of the service and told us "[Registered manager] is perfect and she keeps the home running well."

The management team maintained oversight of complaints, accidents and incidents and safeguarding concerns. The management team engaged well with health and social care professionals. Systems to assess and monitor the quality and safety of the care provided were in place. They were effective in assessing quality and identifying and driving improvement. The service had clear and effective governance systems in place.

The environment was spacious and there was equipment available to support staff in providing safe care and support. Health and safety checks of the environment and equipment were in place.