Granville Court

We found the following examples of good practice.

Staff had been creative in supporting people with changes to reduce people's anxieties. For example, staff had created scrubs in line with peoples likes and interests.

Staff felt well supported. Regular supervision and small team meetings were held to encourage staff to share any concerns in relation to COVID-19. Staff also had the opportunity to speak with one of the providers psychologists through drop-in sessions.

The provider had purchased a portacabin with separated changing areas. This allowed staff and visitors to change their clothes prior to entering the service.

National guidance was being followed to ensure staff and people living in the service were regularly tested for COVID-19. Where this was not appropriate risk assessments had been completed to mitigate any risk.

When people had to isolate, boxes had been prepared with items to support people with isolation. For example, DVDs and sensory items.

Regular communication had been promoted with relatives. The provider had updated their procedures in line with Government guidelines to allow for indoor visits. 'Practice visits' had been carried out to ensure these visits were supported in a safe way.

The five questions we ask about services and what we found