Summer Court

People's needs were assessed, monitored and reviewed. Care plans and risk assessments had been improved upon and were regularly reviewed to ensure these provided staff with accurate guidance on how to reduce risk to people. Accidents and incidents were documented, investigated and reviewed to identify any patterns and trends.

People were cared for safely and protected from the risk of abuse. People were supported with their medicines and good infection control practices were now in place.

Areas of the environment had been refurbished to ensure the home was suitably adapted, clean, and designed to meet people's needs.

There were enough suitably trained staff to meet people's needs. Additional staff had been recruited to support people to spend time in the way they preferred and doing things they enjoyed.

Improvements had been made in the monitoring of people's nutrition and hydration, when required, and in the planning and delivery of people's care; in particular their support to maintain personal hygiene. People were supported to promptly access health care services when needed.

The provider had strengthened governance arrangements for routine service monitoring and oversight, to ensure the quality and safety of people's care.

The management team were committed to driving continuous improvements and embedding an open and learning culture in the service. Regular meetings took place with people and staff. Staff were supported through team meetings, one to one supervisions and checks of competency.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk