The Willows
- Care home
- 33 beds
- No nursing
- Dementia care
- Registered since 2011
- East Riding of Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Requires improvement in 2014, most recently Good in August 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
84 of 122
rated care homes in East Riding of Yorkshire are rated Good, like this one.
The Willows: inspection record
Rated Good in August 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Pinfold Lodge Nursing Home Good, 3.5 miles away
- G Woodlands Nursing Home Good, 4.3 miles away
- G Muston Road Good, 5.5 miles away
- G Silver Birches Good, 5.7 miles away
- G Eden House Good, 5.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 24 March 2022. Quoted under the Open Government Licence.
The Willows is a residential care home providing personal care to 23 people aged 65 and over at the time of the inspection. The service can support up to 40 people.
Read the rest of CQC's summary
We found the following examples of good practice.
The provider had a robust system in place to ensure that all visitors entering the premises had their vaccination status and lateral flow tests (LFT) checked. The provider required visitors to have a negative LFT before entry, and staff were available and trained to support visitors to complete LFT where needed.
The service was very clean, tidy, and well maintained. A cleaning schedule was in place which included additional cleaning of frequently touched areas such as door handles. Windows were open where possible to support good ventilation.
Risk assessments were in place for staff, considering any healthcare needs. Each person using the service had a COVID-19 care plan and risk assessment in place. These outlined how to support the person according to their individual needs, and how to minimise risks to their safety and promote wellbeing.
Staff supported people in a person-centred manner to keep in touch with their families and friends, such as through video calls.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Isabell Bowman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 24 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hexon Limited
- Ownership type
- Organisation
- Companies House number
- 04347865 (opens Companies House)
Hexon Limited runs 5 services, all in Yorkshire and the Humber. 5 are rated Good or Outstanding.
Other services run by Hexon Limited
- G Meadowfield Lodge Good. Care home, East Riding of Yorkshire
- G Rosegarth Residential Good. Care home, East Riding of Yorkshire
- G Summer Court Good. Care home, East Riding of Yorkshire
- G Woodlands Nursing Home Good. Care home with nursing, North Yorkshire
Getting help from East Riding of Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Riding of Yorkshire Council
- Ask for a care needs assessment
- Phone: 01482 393939
- Support for carers
- Paying for care: East Riding of Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Willows provide nursing care?
- No. The Care Quality Commission lists The Willows as a care home without nursing.
- How many beds does The Willows have?
- The Care Quality Commission's register lists 33 beds at The Willows.
- When was The Willows last inspected?
- The Care Quality Commission's latest rating for The Willows was published on 14 August 2019.
- Who runs The Willows?
- The Willows is run by Hexon Limited. It runs 5 services, all in Yorkshire and the Humber.
- What is The Willows's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 August 2019.
Contact
- Phone
- 01262 470217
- Address
- Bridlington Road, Burton Fleming, Driffield, YO25 3PE Map (opens Google Maps)
Compare nearby
- G Pinfold Lodge Nursing Home Good, 3.5 miles away
- G Woodlands Nursing Home Good, 4.3 miles away
- G Muston Road Good, 5.5 miles away
- G Silver Birches Good, 5.7 miles away
- G Eden House Good, 5.8 miles away