Eden House

The inspection was undertaken due to the length of time since we lasted visited the service.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability or autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider worked in line with these principles.

People received good-quality care, with strong, person-centred practice reflected across people’s day-to-day experiences. People consistently described feeling safe, settled and genuinely cared for, and there was a warm, homely atmosphere where individuals felt able to be themselves. People’s comments reflected the stability and trust they felt in their relationships with staff.

Caring was exceptional, with people consistently describing staff as compassionate, respectful and attentive to their emotional and practical needs. People experienced meaningful improvements in health and wellbeing, including reduced anxiety, better weight management and strong social connections.

Staff supported people’s independence very well. People described choosing their meals, managing personal routines, volunteering, taking part in community groups and planning future goals such as employment or moving to supported living. Staff worked in line with the principles of Right support, right care, right culture, enabling positive risk-taking and personalised decision making.

Governance processes needed improvement, particularly ensuring audits, risk assessments and care plans were consistently up to date. Although these shortfalls did not affect people’s outcomes, they limited the provider’s ability to evidence oversight and learning. The provider took immediate action during the assessment to address these gaps. These issues did not negatively impact people’s outcomes, which remained consistently positive.

Eden House remained a caring, inclusive and supportive home where people were respected, listened to and empowered to live the lives they chose.