Silver Birches

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received regular training, supervision and appraisals. Staff supported people to access health professionals' advice and support. Staff respected people's privacy and dignity and encouraged them to be as independent as they could be.

People told us staff showed them kindness and were patient with them. People were involved in making suggestions for future activities and were happy with the level of social engagement available to them. Complaints were managed in line with the provider's policies and procedures. People's end of life wishes were considered and recorded in their care plans.

Quality assurance systems identified where improvements were needed. Action plans were in place to monitor these until completed. Links with the local community had been well established. The management team were transparent and open in their approach. Staff felt supported by the registered manager and felt involved in decisions about the running of the home.