Brook House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives said staff were kind and caring. People were encouraged to make their own decisions and develop new skills around day to day living. People lived in an environment that was clean, suitable for their needs, giving them privacy and a sense of ownership.

People received the medicines they required and staff followed guidance in order to keep people safe and free from harm. Information in people's support plans gave enough guidance to staff to enable them to provide responsive care.

People were cared for by staff who received training and who were competent in their role. People had access to professional support and staff supported people to eat a range of different foods of their choosing in order to keep healthy.

Staff checked the service was working well and involved people, their relatives and staff in decisions. Staff were looking for ways to strengthen community engagement.