Hillcroft

The service is a large home, bigger than most domestic style properties. It is registered for the support of up to 10 people. This is larger than current best practice guidance. However, the size of the service did not have a negative impact on people. This was because the building design fitted into the local residential area. Staff were also not wearing anything that suggested they were care staff when coming and going out with people.

People were cared for by a sufficient number of staff which enabled them to access the activities of their choice when they wished to. Staff showed people respect and dignity and allowed them privacy when they wished it.

People were encouraged to make their own choices in relation to their care, this was both in how they liked to spend their day and what they wished to eat.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes that include control, choice and independence. At this inspection the provider had ensured they were applied.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having opportunities to gain new skills and become more independent.

People were cared for by staff who felt supported and who had received appropriate training.

People, their relatives, visitors and staff were given the opportunity to contribute their ideas and feedback

into how the service was run. Staff continually looked at ways to improve the service provided and worked in conjunction with external agencies for the benefit of people.