The Shieling

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support People's care was provided in a safe, clean, and well-maintained environment. Staff managed risks well to keep people safe. People's medicines were managed safely and staff supported people to access healthcare services when they needed them.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to take part in activities, to access their community, and to maintain relationships with their families.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had the induction, ongoing training and support they needed to carry out their roles. Regular one-to- one supervision provided opportunities for staff to discuss their performance and any further training needs.

Right care The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider's recruitment procedures helped ensure only suitable staff were employed.

People received kind and compassionate care from staff who knew them well. Staff protected and respected people's privacy and dignity. People were supported to be as independent as possible and to develop skills.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right culture The registered manager promoted a culture in which staff valued people's individuality and protected their rights. The views of people who lived at the home, their relatives and advocates were sought and listened to. Staff knew people well and were responsive to their needs and wishes. People and those important to them were involved in planning their care.

The provider's governance arrangements were effective in keeping people safe and ensuring the care they received met their individual needs. Staff were well-supported in their roles. Managers and staff had established good working relationships with other professionals to ensure people received well-co- ordinated care and support.