Total Healthcare Limited
- Home care
- Dementia care
- Registered since 2020
- Central Peterborough, Peterborough, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
44 of 49
rated home care services in Peterborough are rated Good, like this one.
Total Healthcare Limited: inspection record
Rated Good in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Amberly Solutions Limited Not yet rated, less than 0.1 miles away
- – Blossom Home Care Peterborough Not yet rated, less than 0.1 miles away
- – Greenhill (Hampton Water) Not yet rated, less than 0.1 miles away
- – My Homecare Cambs Not yet rated, less than 0.1 miles away
- – Prestige Nursing & Care - Peterborough Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 1 June 2022. Quoted under the Open Government Licence.
Total Healthcare Limited is a domiciliary care agency providing personal care. The service provides support to people with a variety of needs including physical disabilities and mental health conditions.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 20 people using the service.
What inspectors found
People told us they were happy with the care they received. They told us they felt safe and staff were caring, kind and knew them well. One person told us, "I think the staff are fabulous. I'm treated like a human being and I love [the staff] to bits. Office staff are always helpful too."
Read the rest of CQC's summary
People had their needs assessed and detailed, personalised care plans and risk assessments were supported by staff who understood how to provide a personalised approach to care. People were asked for their consent and their decisions were respected.
People had input from external professionals when required. Staff had received training about how to use any equipment or to understand the impact of various health conditions on each person. This ensured staff supported people with all aspects of eating and drinking, mobilising and receiving medicines safely and correctly.
People were asked for their views about the care and the service as a whole and felt confident they could make a complaint if required and it would be resolved. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- William Makaka
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 1 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Total Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 11844315 (opens Companies House)
Total Healthcare Limited runs 2 services in England, 1 of them in the East of England. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Total Healthcare Limited
- – Total Healthcare Ltd - Cheshire Not yet rated. Home care, Cheshire East, North West
Getting help from Peterborough City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Peterborough City Council
- Ask for a care needs assessment
- Phone: 01733 747474, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Peterborough City Council
Checked on the council's website, November 2026.
Common questions
- Does Total Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Total Healthcare Limited.
- When was Total Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Total Healthcare Limited was published on 1 June 2022.
- Who runs Total Healthcare Limited?
- Total Healthcare Limited is run by Total Healthcare Limited. It runs 2 services in England, 1 of them in the East of England.
- What is Total Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 June 2022.
Contact
- Phone
- 01733 793973
- Address
- Allia Future Business Centre, London Road, Peterborough, PE2 8AN Map (opens Google Maps)
Compare nearby
- – Amberly Solutions Limited Not yet rated, less than 0.1 miles away
- – Blossom Home Care Peterborough Not yet rated, less than 0.1 miles away
- – Greenhill (Hampton Water) Not yet rated, less than 0.1 miles away
- – My Homecare Cambs Not yet rated, less than 0.1 miles away
- – Prestige Nursing & Care - Peterborough Not yet rated, less than 0.1 miles away