My Homecare Cambs

We identified 2 breaches of the legal regulations. Improvements were needed to care plans, risk assessments, and medication records to ensure people always received safe care. However, the provider had systems in place for people to raise complaints and concerns. The provider had appropriate safeguarding and infection prevention and control policies, and staff had access to PPE and understood its usage. Enough staff were planned and deployed. Staff had received training and regular supervision. People and their relatives felt supported and involved in care planning. People did not raise any concerns in relation to safety.

We identified 1 breach of the legal regulations. The provider's governance arrangements were not always established or operated effectively to ensure the quality and safety of people's care. However, feedback from people and relatives about the provider and the service was positive. The provider told us people were at the centre of the service, and ensuring their needs were met was a priority. Systems were in place to gather feedback and promote a shared direction and culture. Staff were able to raise concerns. The provider worked in partnership with external professionals to meet people's care needs.