Great Cambridge House

Right Care: People experienced a truly person-centred model of care where staff put the person at the heart of everything they did. People and, where appropriate, relatives, were fully involved in all aspects of planning their care, from initial assessment to the care planning and review process. Staff understood people had better outcomes if they felt in control of their care. We observed kind and caring interactions between people and staff where people were smiling, laughing and joking around. People told us they felt happy and

were supported to try new things such as new foods and activities. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating, using body language, sounds, pictures and symbols (could interact comfortably with staff and others involved in their treatment/care and support because staff had the necessary skills to understand them.

Right Culture: The ethos and values of the service was embedded into the culture of the service. There was an open culture where people, staff and relatives felt able to voice their opinions and be heard. People were supported by a consistent, dedicated and compassionate staff team. This meant people were able to build strong and effective working relationships which empowered them and promoted better outcomes for their care. People's feedback about the care was valued and used to further improve the quality of care. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.