Forest Homecare Suffolk

People were safe and protected from harm, procedures in place meant risks were managed well. There were enough staff who were skilled to provide care and support. People received medicines as prescribed. Lessons were learnt from events within the service. Infection prevention and control measures were robust.

We reviewed 1 quality statement for this key question. People had a personalised support plan, which they helped create . This enabled a person-centred service, based on individual wishes to be provided.

We reviewed 1 quality statement in this key question. People had a positive experience as diversity was valued and equality promoted.

Improvements to the governance systems within the service had been sustained, strengthened, and developed further since the previous inspection. Leaders were visible. Processes were in place to ensure the service operated safely. Good, well established, links had been made with external professionals. People and staff had confidence in the management of the service and felt included in decisions made. The registered manager had made all necessary notifications and information sharing as required. There was a strong, collaborative management team in place. The service was monitored to ensure continual learning and improvements, this included multi-layered assurance checks.