Royalcare- Thanet

The provider was previously in breach of the legal regulations in relation to staff recruitment and quality assurance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.

People received safe care. Risks related to people’s care and the care environment had been assessed and mitigated. Staff knew how to identify abuse and leaders worked with the local safeguarding team to protect people from harm. Any accidents or incidents had been analysed and used to learn lessons and reduce the risk of them occurring again. People’s medicines were managed safely and they were protected from the risk of infection. Staff had been recruited safely and had been supported to develop the skills they needed to provide safe and effective care.

People’s care was effective. People’s needs were assessed and kept under review. Leaders used recognised tools to understand risks to people and plan their care. Staff worked with health care professionals to keep people as well as possible, identifying changes in their health and following treatment plans. People were supported to make choices and staff respected the choices they made.

People received kind, respectful and dignified care. Staff supported people to remain independent and have complete control over their care. People had privacy. Staff responded quickly to people’s changing needs, obtaining the care and treatment they needed.

People’s care was responsive to their needs and wishes. Staff planned people’s care with them and provided it in the way they preferred. Staff worked flexibly to ensure people got the support them needed in an emergency. People’s diverse needs were recognised and staff promoted equality. Staff respected people’s end of life preferences and supported them to remain comfortable and pain free at home.

The service was well led. The provider and registered manager had ensured there was an open culture, with clear roles and responsibilities. Staff felt support and appreciated. All areas of the service were checked regularly to identify and address any shortfalls. The provider was aware of changes in social care and had plans in place to continually improve the service.