Kent Enablement at Home

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service was rated requires improvement in safe at their last inspection as some staff pre-employment checks had not been completed. At this inspection we found staff were recruited safely and there were enough staff to meet the needs of people. People received all their scheduled visits and staff stayed for as long as the person needed. Medicines were managed safely and there was learning from accidents and incidents.

People's needs were assessed, monitored and reviewed to ensure their needs were met. People were supported by competent, knowledgeable and well-trained staff. Staff were supported by the management team.

Where required people were supported to ensure their dietary needs and preferences were met. Staff worked closely with occupational therapists and other agencies to assess people's needs and ensure people were supported with their enablement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were happy with the care they received and were highly positive about the service and its staff. People's equality and diversity needs were respected, and they were involved in decisions about their care. People's privacy, dignity and independence was promoted by staff.

Care was person centred and had good outcomes for people. Over 55% of people who used the service were enabled back to independence and had no on-going care needs. People were supported with their communication needs. People were supported to develop meaningful activities and to avoid becoming

socially isolated. Feedback about the service was very good but people could complain if they needed to.

There was a caring and open culture in the service. People, relatives and staff were all positive about the management team and the service provided. The governance framework had ensured the delivery of high quality and safe care. Feedback was analysed and used to make improvements to the service.