Gravesham Place Integrated Care Centre

We found the following examples of good practice.

People were well supported by staff to have telephone and internet contact with their family and friends. People had been given individual tablet computers providing a video phone to make it easier to keep in touch with friends and family and reduce social isolation during the pandemic. The service facilitated in person visits in a manner which minimised the risk of infection spread, including outside visits, and visits using a separate door through to the day centre facility.

Staff ensured people's welfare had been maintained and they had sufficient stimulation, such as crafts and games. Residents had been given individual tablet computers providing a video phone to make it easier to keep in touch with friends and family and reduce social isolation during the pandemic.

Plans were in place to isolate people with COVID-19 to minimise transmission. The provider had reduced the occupancy of the home during the pandemic to facilitate isolation and social distancing arrangements. The service had good supplies of personal protective equipment (PPE) that were readily available at stations throughout the service.

The provider had measures in place to prevent visitors from catching and spreading infections. On arrival to the service visitors were asked health screening questions; temperature checks were performed; facilities were provided to wash hands and lateral flow tests were carried out to check the COVID status of visitors.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter. There were social distancing signs throughout the home to remind people of the distancing requirements.

Staff ensured people's welfare had been maintained by facilitating socially distanced activities, such as crafts and games.

The five questions we ask about services and what we found