Broadmeadow

The proposed designated care setting is for eight people. It had its own external entrance, an enclosed outdoor area and a large indoor communal area which several people could use at one time whilst being socially distanced.

We found the following examples of good practice.

• Visitors were given individual personal protective equipment (PPE) packs. Visits had to be prearranged with the service.

• Staff had created activity packs for residents who were isolating to help to keep them occupied during their stay. There was also support available to enable people to keep in regular contact with friends and family.

• Communication cards were available in several languages to help people with hearing difficulties understand what staff wearing face masks were saying.

• There was a separate staff team already in place for the isolation unit caring for people who had just arrived at the service. The registered manager planned to use some of this staff team for the designated care setting.

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

Further information is in the detailed findings below.

The five questions we ask about services and what we found