Bluebird Care (Welwyn & Hatfield)
- Home care
- Dementia care
- Registered since 2013
- Hatfield, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Bluebird Care (Welwyn & Hatfield): inspection record
Rated Good in May 2018, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Compare nearby
- G MidCo Care Hertfordshire Good, 0.2 miles away
- G Cherish Social Care Ltd Good, 0.2 miles away
- – Flourish Advanced Care Limited Not yet rated, 0.2 miles away
- – A One Care & Services Not yet rated, 0.3 miles away
- – Sparkle Supported Living Ltd Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 11 March 2021. Quoted under the Open Government Licence.
Bluebird Care (Welwyn and Hatfield) provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 30 people receiving support with their personal care needs.
What inspectors found
On arrival at the offices of Bluebird Care we noted that the vertical window blinds were not secure and a desk was positioned along the window. This meant there was a risk of passers by having sight of personal and private information they did not have the authority to view. The registered manager took immediate action to move the desk further away from the window and to better secure the window blinds.
Read the rest of CQC's summary
Feedback from care staff, discussion with the registered manager and review of staff rotas confirmed that there were enough staff deployed to meet people's needs in a safe and timely manner.
Newly recruited staff had received training to support them in their roles. However, the registered manager reported that some areas of training, such as moving and handling and safe administration of medication, were not appropriate to be delivered by remote means as these are more practical and hands on training sessions. In that instance newly recruited staff worked alongside more senior and trained staff to help ensure the safety of people using the service.
The registered manager had introduced a system whereby if any care worker felt unwell they were to immediately go home and take three days away from work, only returning after a negative COVID-19 test result received. All care workers we spoke with were aware of this and felt reassured because of it.
People were protected from the risk of acquiring infections and the service was clean. Personal protective equipment (PPE) was readily available to staff and all staff were following the latest government guidance.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ellen Bennett
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 11 March 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Emerald Dreams LimitedBrand: Bluebird Care
- Ownership type
- Organisation
- Companies House number
- 08431967 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care (Welwyn & Hatfield) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care (Welwyn & Hatfield).
- When was Bluebird Care (Welwyn & Hatfield) last inspected?
- The Care Quality Commission's latest rating for Bluebird Care (Welwyn & Hatfield) was published on 3 May 2018.
- Who runs Bluebird Care (Welwyn & Hatfield)?
- Bluebird Care (Welwyn & Hatfield) is run by Emerald Dreams Limited.
- What is Bluebird Care (Welwyn & Hatfield)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 May 2018.
Contact
- Phone
- 01707 263723
- Address
- Marquess House, 35 Salisbury Square, Hatfield, AL9 5AF Map (opens Google Maps)
Compare nearby
- G MidCo Care Hertfordshire Good, 0.2 miles away
- G Cherish Social Care Ltd Good, 0.2 miles away
- – Flourish Advanced Care Limited Not yet rated, 0.2 miles away
- – A One Care & Services Not yet rated, 0.3 miles away
- – Sparkle Supported Living Ltd Not yet rated, 0.3 miles away