MidCo Care Hertfordshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staffing levels were enough to enable people to receive personalised care. Staff were safely recruited. People received their medicines on time and staff followed good infection prevention and control procedures to prevent infection.

People's needs were assessed to identify the care they required and their families and professionals were involved in the assessments. Staff received good support and the training they needed. Staff supported people to have enough to eat and drink and to access health care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a structured approach to quality assurance which was used to improve the service. The provider had a positive working relationship with health and social care professionals which resulted in positive outcomes for people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service prioritised people's needs, and staff supported them to make choices and promote their independence. People received personalised care and were treated with dignity and respect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk