MidCo Care Kent

Peoples' needs were assessed and person-centred care plans developed with them. Care workers had enough information to provide safe care for people. Staff had been recruited safely and attended training to prepare them for their role. Staff had access to policies and procedures to guide them in their day to day work. Care plans were monitored and reviewed regularly.

People and their relatives told us care workers were kind and caring. One person said, "Absolutely brilliant. Nothing is too much trouble for them." One relative said, "They are very kind. The other day after they left, they brought [relative] flowers. There's often flowers there."

The management team was committed to providing a high-quality service and worked in partnership with other professionals, such as the local authority. Managers carried out appropriate checks to ensure the quality of the service was continually reviewed and where necessary improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.