Hever Care Limited
- Home care
- Dementia care
- Registered since 2022
- Royal Tunbridge Wells, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Hever Care Limited: inspection record
Rated Good in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 11 July 2023. Quoted under the Open Government Licence.
Hever Care Limited is an independent domiciliary care service providing personal care and support to people in their own homes in Tonbridge and neighbouring areas. People receiving care and support had a range of needs including, people living with dementia, people with mental health conditions, people with a physical or sensory disability and younger adults. At the time of our inspection there were 5 people using the service.
What inspectors found
We found there were established and effective systems in place to ensure people's needs and choices were consistently and fully assessed prior to providing care. People's care plans included assessments of risks relating to their clinical conditions and the skills of staff matched the needs of people using the service.
Read the rest of CQC's summary
People told us the provider valued people and their families. People told us, "They (Hever Care Limited) have been fabulous, letting us lead (on their relatives care) but guiding us in a team approach." We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us their relatives were treated with kindness and dignity and felt safe with the staff. A relative told us, "They (the staff) understand and look after them well, treat them with respect and care for them." They appreciated having access to a real time app enabling them to see care had been provided to their relative. They told us the registered manager was responsive and receptive to feedback and they were happy with the care their relative was receiving.
The staff told us they felt valued and were happy with the provider. Staff told us they were appropriately trained and supported to meet people's needs. They received regular updates on changes to care plans, policies and procedures via the app.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 11 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hever Care Limited
- Ownership type
- Organisation
- Companies House number
- 13749124 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Hever Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hever Care Limited.
- When was Hever Care Limited last inspected?
- The Care Quality Commission's latest rating for Hever Care Limited was published on 11 July 2023.
- Who runs Hever Care Limited?
- Hever Care Limited is run by Hever Care Limited.
- What is Hever Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 July 2023.
Contact
- Phone
- 01732 207944
- Address
- 1st Floor, Suite 11, Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, TN1 1NU Map (opens Google Maps)
Compare nearby
- – Akwaaba Care Services Recruitment Not yet rated, 0.1 miles away
- – Braeburn Care Not yet rated, 0.1 miles away
- – CS Hub Limited Not yet rated, 0.1 miles away
- – Sylvian Care Tonbridge & Royal Tunbridge Wells Not yet rated, 0.1 miles away
- – Ideal Care Services - Kent No overall rating, 0.1 miles away