Ideal Care Services - Kent
- Home care
- Dementia care
- Registered since 2024
- Royal Tunbridge Wells, Kent, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Its last inspection moved it down from Good to Inadequate.
This month
The latest rating was published.
83%
of rated home care services in Kent are Good or Outstanding (87% across the South East, 88% across England).
Ideal Care Services - Kent: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hever Care Limited (Good, 0.1 miles away) and Welcome Support (Good, 0.2 miles away).
Nearest home care services:
- – Akwaaba Care Services Recruitment Not yet rated, 0.1 miles away
- – Braeburn Care Not yet rated, 0.1 miles away
- – CS Hub Limited Not yet rated, 0.1 miles away
- – Sylvian Care Tonbridge & Royal Tunbridge Wells Not yet rated, 0.1 miles away
- G Hever Care Limited Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 October 2026 (assessment visit 14 July 2026). Quoted under the Open Government Licence.
We completed an inspection between 21 July 2026 and 30 July 2026. Ideal Care Services is a domiciliary care service providing the regulated activity of personal care to people in their own homes. At the time of the inspection, Ideal Care Service was supporting 24 people with care in their own homes, 20 of those people were receiving the regulated activity of personal care.
- Safe Inadequate
- Effective Inadequate
- Caring No rating
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
We found 6 breaches of legal regulations in relation to person centred care, safe care and treatment, safeguarding people from abuse, treating people with dignity and respect, safe and effective staffing and good governance.
We assessed the service against ‘Right support, right care, right culture’ RSRCRC guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.The provider had not ensured they were meeting the RSRCRC guidance, for example, people did not consistently receive care that was person centred.
People’s complex health needs were not well managed, including risks associated with diabetes, epilepsy and skin integrity. Guidance was not in place to inform staff how to support people safely with their health needs.
People were not supported by staff who were competent or trained when carrying out complex care tasks. People’s care and support was not planned and delivered in line with best practice guidance.
People’s care was not person centred. Care plans were generic and did not detail people’s preferences and wishes. Governance processes were not in place to identify the significant shortfalls we found during the inspection.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and treatment, safe and effective staffing and safeguarding people from abuse.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate.
This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to person centred care.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulation in relation to dignity and respect.
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Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate.
This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to person centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Inadequate on 30 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 30 October 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Inadequate on 30 October 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Inadequate on 30 October 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Mercy Asiamah
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ideal Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 11290387 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Ideal Care Services - Kent provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ideal Care Services - Kent.
- When was Ideal Care Services - Kent last inspected?
- The Care Quality Commission's latest rating for Ideal Care Services - Kent was published on 30 October 2026.
- Who runs Ideal Care Services - Kent?
- Ideal Care Services - Kent is run by Ideal Care Services Limited.
- What is Ideal Care Services - Kent's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07903 817578
- Address
- Room B, Part First Floor, 11/13 High Street, Tunbridge Wells, TN1 1UL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hever Care Limited (Good, 0.1 miles away) and Welcome Support (Good, 0.2 miles away).
Nearest home care services:
- – Akwaaba Care Services Recruitment Not yet rated, 0.1 miles away
- – Braeburn Care Not yet rated, 0.1 miles away
- – CS Hub Limited Not yet rated, 0.1 miles away
- – Sylvian Care Tonbridge & Royal Tunbridge Wells Not yet rated, 0.1 miles away
- G Hever Care Limited Good, 0.1 miles away