Welcome Support
- Home care
- Registered since 2018
- Royal Tunbridge Wells, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Welcome Support: inspection record
Rated Good in January 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 17 January 2023. Quoted under the Open Government Licence.
Welcome Support is a domiciliary care agency providing personal care. The service provides support to older people and those with a physical or learning disability within their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were six people using the service and receiving personal care. The registered provider told us they were planning to expand the service following the inspection and change to the rating.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: The model of the service was person centred and promoted independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had their needs assessed and there were enough skilled staff to ensure people had their needs met in a personalised way.
Right Care: People valued the support they received and they told us they were treated well by staff. One person's relative said, "They are all very good to her and she likes them, they are just so lovely with her and with (other relative), so kind and caring. I can't praise them enough." Staff demonstrated respect for the people they cared for. The service worked well with other professionals to ensure people's needs were met and they were safe. There were safe and effective systems in place for ensuring people had their medicines.
Right Culture: The registered manager and staff demonstrated a commitment to person centred values. There was an ethos of continuous improvement and the registered manager demonstrated duty of candour when things went wrong. Staff understood how to recognise the signs of abuse and were confident to report any concerns.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mark Payne
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Welcome Support Services Ltd
- Ownership type
- Organisation
- Companies House number
- 10475439 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Welcome Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Welcome Support.
- When was Welcome Support last inspected?
- The Care Quality Commission's latest rating for Welcome Support was published on 17 January 2023.
- Who runs Welcome Support?
- Welcome Support is run by Welcome Support Services Ltd.
- What is Welcome Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 January 2023.
Contact
- Phone
- 01892 322717
- Address
- Pantiles Chambers, 85 High Street, Tunbridge Wells, TN1 1XP Map (opens Google Maps)
Compare nearby
- – Ideal Care Services - Kent No overall rating, 0.2 miles away
- – Akwaaba Care Services Recruitment Not yet rated, 0.2 miles away
- – Braeburn Care Not yet rated, 0.2 miles away
- – CS Hub Limited Not yet rated, 0.2 miles away
- – Sylvian Care Tonbridge & Royal Tunbridge Wells Not yet rated, 0.2 miles away