Valour Healthcare Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Full assessments were completed of people's needs prior to the service providing personal care and support. Assessments captured the support required with nutrition and any health needs. Staff received a robust induction and training. Staff felt the training gave them the knowledge they required to support their job role.

People and their relatives told us staff were extremely caring, kind and friendly. All comments were very positive, and staff described how they promoted independence. Everyone we spoke with told us their care and support were dignified and staff went over and above to ensure they felt safe and comfortable.

Care plans were reflective of people's care needs and regularly reviewed. Staff were able to read care plans and were supported to get to know people before providing care. People and relatives told us, they had not needed to complain as the registered manager was actively involved in the running of the service and visited them at home. People and relatives felt comfortable to talk with the registered manager and if they need to, and were confident to raise any concerns and they would be acted upon.

The provider had a clear vision to offer a service which achieved best outcomes for people. It was evident from speaking to people and relatives, the provider had built positive relationships and the consistency of a regular staff team had enhanced this. The provider had processes in place to continually improve the service and stood by their motto which was, "Proud to care."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an

autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.