South Reablement Service

People's experience of using this service: • People told us care staff were usually on time and would let them know if they were running late. There had not been any incidences of missed calls, and the registered manager investigated any 'near misses'. • People were very satisfied with the service they received, and told us staff were kind, caring and respectful. • Staff were aware of the values and aims of the service, which focussed on supporting people's recovery and re-building their independence. Staff put people in contact with other services that may be able to provide longer-term support where this was needed. • People were involved in planning their care and agreeing goals. Staff monitored people's progress toward achieving their goals. • The service was not following best-practice guidance in relation to the management of medicines. There was not a clear record of the medicines staff had prompted people to take. The current medicines policy was also restrictive and meant staff were limited in the support they could provide to people. A new medicines policy was being developed, but this had not been done in a timely way. We have made a recommendation in relation to medicines management. • Staff received a range of training relevant to their job roles. They felt they received good support from the management team. • The service worked effectively with other health and social care professionals to provide people with good quality, co-ordinated care. • The registered manger had not submitted required information about a safeguarding incident to the CQC in a timely way.