Central Reablement Service & Home Pathway

At the time of the inspection 30 people were using the service.

The service followed a truly multi-disciplinary, holistic, team approach focused on innovative and outstanding quality-of-life outcomes for people. This approach had been greatly enhanced by the introduction of in-house occupational therapy which improved the service 'offer' for people and professionals alike.

Assessments looked at the 'whole person' which meant support interventions were truly person-centred and provided a framework for other members of the team to follow as part of the reablement package. This enabled people to live their best life, and do the things they wanted to do, when they wanted to do it.

The reablement team benefited from having access to a number of neighbourhood apartments, managed in partnership with local social housing providers. This meant people could temporarily move into an apartment, often at a time of crisis, to receive reablement support. This innovative and proactive model enabled people to be fully involved in decisions about their future, whilst maintaining their independence in the community, and being able to receive therapeutic and social care support.

Staff were caring, motivated and passionate about their work. People's individual characteristics, likes, dislikes and personal preferences were fully embraced and recognised by staff. Staffing levels within the service were good. A range of roles were deployed within the service which meant the right people, delivered the right support, at the right time.

A significant standout feature of the service was the positive workplace culture. The registered manager and service lead manager led by example, embedding a positive culture and ethos where everyone felt valued, and their individual contributions recognised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk