BoJo Care Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were enough staff to meet people's needs and the provider was operating a continuous recruitment process to increase staffing levels further. Safe recruitment processes were followed. Staff received good levels of support, training, and supervision in order to be able to carry out their roles effectively. The provider valued the well-being of the staff team.

People and relatives were happy with the service and the care people received. A new staff rota system had been implemented since the last inspection and most people and relatives reported they received care from consistent staff who mostly arrived on time and stayed for the correct duration.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medicines were administered safely. People were well protected by infection prevention and control measures. Incidents were reviewed, lessons learned and improvements identified and shared. People were treated with respect. Care plans recorded how people were involved in their care. Their views and wishes were at the centre of their support.

Systems and oversight had improved to monitor the quality of the service people received. The registered manager was committed to providing a high-quality service to people with a strive to continuous improvement