Building Independence Team

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. Risk assessments had been developed to minimise the potential risk of harm to people. People when required, were supported to receive their medicines as prescribed from trained staff. The registered manager had a system to record any incidents and accidents and learn from any trends or patterns.

People's needs were assessed, and reablement care and support had been planned with them and their relatives. Staff had received regular training and supervision to support them to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were positive about the service and said staff were kind and caring. People told us were treated with dignity and respect and their right to privacy was upheld. Staff said working alongside people regularly promoted trust and built positive relationships. The registered manager worked with people's advocates when appropriate.

People and their relatives told us the service was well led and they would recommend the service to others. The service worked with a variety of agencies to ensure people received all the support they needed. Staff stated the management team were always approachable and available to provide support.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion within a reablement setting. People's support focused on them having as many opportunities as possible for them to gain new skills, relearn old skills and become more independent.