Phoenix All Care Ltd

People were safely cared for. The registered manager and staff knew how to follow safeguarding procedures when required. Checks were undertaken to ensure staff were suitable for their roles.

People received support from a small team of consistent staff which included the registered manager. Processes were in place to support people with their medicines if required. Infection control measures were in place including staff use of personal protective equipment (PPE).

People's needs were assessed before the package of care commenced. Staff received an induction and training for their roles. People were supported with their eating and drinking needs if this was required.

The registered manager liaised with health and social care professionals to maintain people's health. People's capacity to make their own decisions was assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff team were kind and caring. There was good team work and staff felt supported by the registered manager. People received care which respected their privacy, dignity and promoted their independence. Consent was sought before any care was delivered.

The registered manager was developing and embedding a system of quality assurance checks to ensure good oversight of the running of the service. They worked in an open and transparent way. Any issues that arose were dealt with promptly.