New Leaf Supported Living Limited

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received care which was focused around their needs and preferences by staff and managers who were dedicated to improve people's lives and help them reach their potential.

The provider's values and vision of delivering care was positive. Their aim to maximise people's choices and control of their lives was embedded in staff practices. This was confirmed by people's relatives who complimented the approach of managers and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were aware of their responsibility of raising and reporting safeguarding concerns and knew how to whistle-blow. All incidents and concerns were investigated by the registered manager and shared with relevant professionals and people's relatives. Any recommendations to prevent further incidents were shared with staff and appropriate adjustments were made to reduce the risk to people.

The provider had ensured that people had experienced a smooth transition into the service. People were supported to carry out activities of their choice and maintain contact with their families.

Suitable numbers of trained staff were employed to support people which meant that they were supported by a consistent staff team who knew them well. Staff told us they felt supported in their role and trained to meet people's needs. Safe recruitment practices were used to ensure people were supported by staff who were of good character.

The provider maintained a good oversight of the service through observations of staff practices and quality monitoring. Further development of the provider's record keeping was needed across the service to

demonstrate that the actions the managers had taken such as exploration of staff backgrounds during the recruitment processes.