Step Up -Domiciliary Care
- Home care
- Registered since 2022
- Gloucester, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
90 of 114
rated home care services in Gloucestershire are rated Good, like this one.
Step Up -Domiciliary Care: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Ayo Live in Care & Supported Living Ltd Not yet rated, less than 0.1 miles away
- G New Leaf Supported Living Limited Good, less than 0.1 miles away
- G Comfort Call - Cheltenham Good, 0.1 miles away
- – Optima Staffing Solutions Limited Not yet rated, 0.2 miles away
- G T2Z Care Services Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 February 2026 (assessment visit 12 December 2025). Quoted under the Open Government Licence.
This assessment took place between 10 December 2025 and 22 January 2026. Step Up -Domiciliary Care is a homecare service providing the regulated activities of personal care to people living in their own homes. CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This service had not been inspected since their registration; therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions.
The service was led by compassionate and proactive leaders. There was a positive learning culture, and managers sought feedback from people and staff to drive improvement. People were confident the provider listened and acted on their concerns.
Staff provided flexible care in line with people’s needs. People were consulted and given choice on how they wished to be supported by staff.
People were protected and kept safe from abuse. Staff were aware of the importance to raise any safety concerns and felt they would be dealt with properly.
Staff were recruited safely and trained to carry out their role.
Staff understood and managed risks related to people’s care, health and well-being. Staff had access to people’s care plans and risk assessments to assist them in understanding people’s care and support needs.
The registered manager and nominated individual worked closely together to monitor and develop the service. They demonstrated effective oversight of the service and consistently monitored people’s needs. However, further development of the provider’s governance systems would be required to support the registered manager in monitoring the service if the service expands.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered- amend as required service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Antiojo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Step Up Supported Living Limited
- Ownership type
- Organisation
- Companies House number
- 12378646 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Step Up -Domiciliary Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Step Up -Domiciliary Care.
- When was Step Up -Domiciliary Care last inspected?
- The Care Quality Commission's latest rating for Step Up -Domiciliary Care was published on 25 February 2026.
- Who runs Step Up -Domiciliary Care?
- Step Up -Domiciliary Care is run by Step Up Supported Living Limited.
- What is Step Up -Domiciliary Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2026.
Contact
- Phone
- 01452 835670
- Address
- North Warehouse, The Docks, Gloucester, GL1 2FB Map (opens Google Maps)
Compare nearby
- – Ayo Live in Care & Supported Living Ltd Not yet rated, less than 0.1 miles away
- G New Leaf Supported Living Limited Good, less than 0.1 miles away
- G Comfort Call - Cheltenham Good, 0.1 miles away
- – Optima Staffing Solutions Limited Not yet rated, 0.2 miles away
- G T2Z Care Services Good, 0.2 miles away