Sparkles Healthcare Ltd

People were supported by skilled staff who had received training and support relevant to their roles and to people's needs. Staff had received training infection prevention and control and systems monitored to keep people safe. Staff were aware of the importance of good nutrition to people's health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well and demonstrated a caring approach. People and their relatives told us staff were kind and respected their dignity and independence. People's care was highly personalised and staff demonstrated a will to ensure people were comfortable with their care. Detailed assessments of people's needs were completed. This information was used to complete care plans and risk assessments relevant to the person's needs.

There was a positive culture within the service. Relatives and staff were complimentary about the support they received from the registered manager. Staff were clear about the values of the organisation and the expectations of the service. The registered manager completed regular audits to monitor and improve the quality of the care provided. The registered manager attended a range of forums to ensure they were aware of best practice guidance.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they would meet the underpinning principles of Right support,

right care, right culture should they provide care to an autistic person or someone with a learning disability should they support someone in the future.

Right support: The model of care provided support in people's own homes which maximised people's choice, control and independence. People were given choice and were involved in decisions around their care.

Right care: Care was person-centred and promoted people's dignity, privacy and human rights. Due to the highly personalised care and staff's knowledge of people, there was evidence to suggest people would receive person-centred care.

Right culture: There were systems in place to help ensure that the values and culture was such that people could automatically expect a high quality, person-centred service.