Medukcare

The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID-19 and the use of personal protective equipment. The service had business continuity, Coronavirus contingency management and staffing shortage contingency plans in place that made provisions for safe care in the event of an emergency, or an outbreak of COVID-19.

The provider carried out an assessment of people's care needs before they started using the service to ensure staff could support them safely. Staff had received training relevant to people's care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. No complaints were made to the service but people we spoke with knew how to make a complaint if they were unhappy with the service.

There were effective systems in place to regularly assess and monitor the quality of the service people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account by having regular contact with them.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support,

right care, right culture. People who used the service could live as full a life as possible and achieve the best possible outcomes. People using the service received planned and co-ordinated person centred support that was appropriate and inclusive for them. Staff understood how to communicate with people effectively to ascertain and respect their wishes. People were supported with dignity and empowered to maintain important relationships, to access their local community and supported to prevent becoming socially isolated.