Flames Healthcare Ltd
- Home care
- Dementia care
- Registered since 2021
- Kingsthorpe, West Northamptonshire, East Midlands
This service is registered but is not currently providing care.
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2023.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
Flames Healthcare Ltd: inspection record
Rated Requires improvement in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Better Lives (Northants) LTD (Good, less than 0.1 miles away) and Norton Nurses (Good, less than 0.1 miles away).
Nearest home care services:
- G Better Lives (Northants) LTD Good, less than 0.1 miles away
- – Loving Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Mi Life Care Services Northampton Not yet rated, less than 0.1 miles away
- – Midlands Supported Living No overall rating, less than 0.1 miles away
- G Norton Nurses Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 11 March 2023. Quoted under the Open Government Licence.
Flames Healthcare Ltd is a domiciliary care agency. They provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 2 people were receiving personal care.
What inspectors found
Recruitment processes were not always followed to ensure staff working with people were of good character. Staff worked with people prior to having satisfactory references from previous employers and before having a disclosure and barring check. This meant the provider could not be assured of staff's conduct in previous employment.
Read the rest of CQC's summary
Risks to people had been assessed however the strategies to mitigate these risks had not always been recorded. The tasks people required support with on each call were not always documented.
Management oversight required improvement. When information was audited the registered manager did not always analyse the information fully to ensure improvements were identified and actioned.
People were supported by staff who knew them well and had training to understand their needs. People had a consistent staff team supporting them. People knew the registered manager and were able to contact them when required.
Staff protected people from infections by wearing appropriate personal proactive equipment such as gloves, masks and aprons as required.
People were protected from potential abuse and harm. Staff received safeguarding training and understood the procedures to follow if they had any concern. People felt safe with staff.
People were supported to access healthcare as needed. Staff liaised with healthcare professionals and ensured referrals were made if appropriate.
Staff were supported by the registered manager, they received regular supervisions and team meetings. Information was shared with staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Registration details
- Registered manager
- Bridgette Wray
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 11 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Flames Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12641254 (opens Companies House)
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Flames Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Flames Healthcare Ltd.
- When was Flames Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Flames Healthcare Ltd was published on 11 March 2023.
- Who runs Flames Healthcare Ltd?
- Flames Healthcare Ltd is run by Flames Healthcare Ltd.
- What is Flames Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 March 2023.
Contact
- Phone
- 01604 600011
- Address
- K G House Kingsfield Close, Kings Heath Industrial Estate, Northampton, NN5 7QS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Better Lives (Northants) LTD (Good, less than 0.1 miles away) and Norton Nurses (Good, less than 0.1 miles away).
Nearest home care services:
- G Better Lives (Northants) LTD Good, less than 0.1 miles away
- – Loving Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Mi Life Care Services Northampton Not yet rated, less than 0.1 miles away
- – Midlands Supported Living No overall rating, less than 0.1 miles away
- G Norton Nurses Good, less than 0.1 miles away