Norton Nurses
- Home care
- Dementia care
- Registered since 2013
- Kingsthorpe, West Northamptonshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
55 of 84
rated home care services in West Northamptonshire are rated Good, like this one.
Norton Nurses: inspection record
Rated Good in March 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Better Lives (Northants) LTD Good, less than 0.1 miles away
- – Loving Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Mi Life Care Services Northampton Not yet rated, less than 0.1 miles away
- – Midlands Supported Living No overall rating, less than 0.1 miles away
- – Office 510 Kingsfield Close, NN5 7QS No overall rating, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 9 March 2023. Quoted under the Open Government Licence.
Norton Nurses Limited is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 29 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People received safe care from a regular team of staff who had received the training and support required to carry out their roles. Staff knew how to keep people safe from abuse or harm. Safe recruitment practices were in place. People received their prescribed medicines safely and there were effective practices to protect people from infection.
Read the rest of CQC's summary
People's needs were assessed before they used the service. Risks to people's health were assessed and plans were in place to reduce any risks identified; these were reviewed regularly to ensure staff knew how to meet their needs.
People's independence, privacy and dignity were promoted. Staff were kind, friendly and respectful. People and their relatives described knowledgeable staff who were punctual and provided all their planned care.
People knew who to speak with if they had any complaint or concern. There was a complaints procedure in place so any complaint would be dealt with appropriately.
People and staff had confidence in the registered manager to manage the service well and were encouraged to give feedback. The provider and registered manager monitored the service and had implemented new systems to improve the oversight of all areas to gain a clearer understanding in how to improve the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 9 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Linzi Marriott
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 9 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Norton Nurses Limited
- Ownership type
- Organisation
- Companies House number
- 06278680 (opens Companies House)
Norton Nurses Limited runs 2 services in England, 1 of them in the East Midlands. 2 are rated Good or Outstanding.
Other services run by Norton Nurses Limited
- G Norton Nurses Second Office Good. Home care, West Berkshire, South East
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Norton Nurses provide nursing care?
- The Care Quality Commission's register does not list nursing care for Norton Nurses.
- When was Norton Nurses last inspected?
- The Care Quality Commission's latest rating for Norton Nurses was published on 9 March 2023.
- Who runs Norton Nurses?
- Norton Nurses is run by Norton Nurses Limited. It runs 2 services in England, 1 of them in the East Midlands.
- What is Norton Nurses's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 March 2023.
Contact
- Phone
- 01604 218989
- Address
- Room 522 KG House, Kingsfield Way, Northampton, NN5 7QS Map (opens Google Maps)
Compare nearby
- G Better Lives (Northants) LTD Good, less than 0.1 miles away
- – Loving Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Mi Life Care Services Northampton Not yet rated, less than 0.1 miles away
- – Midlands Supported Living No overall rating, less than 0.1 miles away
- – Office 510 Kingsfield Close, NN5 7QS No overall rating, less than 0.1 miles away