Office 510 Kingsfield Close, NN5 7QS
- Home care
- Registered since 2016
- Kingsthorpe, West Northamptonshire, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2017.
10 months
since the latest rating was published.
67%
of rated home care services in West Northamptonshire are Good or Outstanding (85% across the East Midlands, 88% across England).
Office 510 Kingsfield Close, NN5 7QS: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Better Lives (Northants) LTD (Good, less than 0.1 miles away) and Norton Nurses (Good, less than 0.1 miles away).
Nearest home care services:
- G Better Lives (Northants) LTD Good, less than 0.1 miles away
- – Loving Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Mi Life Care Services Northampton Not yet rated, less than 0.1 miles away
- – Midlands Supported Living No overall rating, less than 0.1 miles away
- G Norton Nurses Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 December 2025 (assessment visit 15 September 2025). Quoted under the Open Government Licence.
The assessment was undertaken between 22 September and 21 October 2025. The assessment was carried out due to the length of time since the last assessment. The assessment was carried out remotely. We assessed a total of 33 quality statements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Office 510 (trading as Regional Home from Home and will be referred to in this way, or as RHFH, throughout the report) is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 6 people receiving personal care.The service was supporting people with short term care packages through a Discharge to Assessment scheme.
At the last assessment this service was rated Good.
Staff were recruited safely. They worked well with people andhad a good understanding of their needs. People were positive about the support they received and the staff who supported them. We saw there were processes in place to ensure staff were given information about people before supporting them and they had the opportunity to ask questions and clarify any queries they had.The service worked well with the local authority to identify when people needed ongoing care, following the short-term package, and ensured a smooth transition to new providers. However,we found some areas where improvements were required.Care plans had been devised solely from pre-admission assessment information and people had not been involved after the initial assessment. Some care plans lacked key information and risk assessments to ensure staff knew how to support people and keep them safe.There was no effective system of governance in place to identifywhere improvements were required.
The overall rating of this service remains good.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.
Good:This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.
Good:This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect. At our last assessment we rated this key questiongood.At thisassessmentthe rating hasremainedgood.
Good:This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.
Good:This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key questiongood. At thisassessmentthe rating haschanged torequires improvement.
Requires improvement:This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hamilton Muregerera
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 April 2017. Latest assessment published 8 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Regional Home From Home Ltd
- Ownership type
- Organisation
- Companies House number
- 9822022 (opens Companies House)
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Office 510 Kingsfield Close, NN5 7QS provide nursing care?
- The Care Quality Commission's register does not list nursing care for Office 510 Kingsfield Close, NN5 7QS.
- When was Office 510 Kingsfield Close, NN5 7QS last inspected?
- The Care Quality Commission's latest rating for Office 510 Kingsfield Close, NN5 7QS was published on 8 December 2025.
- Who runs Office 510 Kingsfield Close, NN5 7QS?
- Office 510 Kingsfield Close, NN5 7QS is run by Regional Home From Home Ltd.
- What is Office 510 Kingsfield Close, NN5 7QS's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01604 414922
- Address
- Office 510 Kingsfield Close, Kings Heath Industrial Estate, Northampton, NN5 7QS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Better Lives (Northants) LTD (Good, less than 0.1 miles away) and Norton Nurses (Good, less than 0.1 miles away).
Nearest home care services:
- G Better Lives (Northants) LTD Good, less than 0.1 miles away
- – Loving Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Mi Life Care Services Northampton Not yet rated, less than 0.1 miles away
- – Midlands Supported Living No overall rating, less than 0.1 miles away
- G Norton Nurses Good, less than 0.1 miles away