Teebollz Consulting Limited

Assessments of people's needs were completed before they started using the service. The provider ensured staff had the necessary skills and training to provide care to people in their own homes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.

Staff supported people to access health care services and supported them to eat and drink the food they preferred. Staff told us they were supported by the registered manager and received supervision to discuss their performance.

Relatives told us staff were respectful and caring towards their family members. People's privacy, dignity, human rights and equality and diversity characteristics were respected. People and relatives were able to express their views about the care provided. Staff supported people to maintain their independence.

Care plans recorded people's needs and preferences and people received person centred care. People's communication needs were met by staff. There was a procedure for complaints to be acknowledged, investigated and responded to. An end of life care and support policy was in place should the need arise to support people with this.

The provider promoted a positive culture and person-centred service. Relatives and staff told us the service was well led. There were quality assurance systems in place for the provider to continuously improve the service. The provider gathered feedback from people and relatives. The registered manager worked in partnership with other organisations to benefit people using the service and support staff.