Mountbatton Care Ltd
- Home care
- Registered since 2013
- Bootle, Sefton, North West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Rated Good at every inspection since 2016.
10 months
since the latest rating was published.
89%
of rated home care services in Sefton are Good or Outstanding (91% across the North West, 88% across England).
Mountbatton Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Mencap - Merseyside and Lancashire Support Service (Good, 0.4 miles away) and Expect Limited (Good, 0.5 miles away).
Nearest home care services:
- – Middleton Care Services Ltd Not yet rated, 0.3 miles away
- – AFG Community Liverpool City North Not yet rated, 0.3 miles away
- G Mencap - Merseyside and Lancashire Support Service Good, 0.4 miles away
- G Expect Limited Good, 0.5 miles away
- G Elite Care Professionals - Main Office Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 December 2025 (assessment visit 3 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 15 October to 27 October 2025. Mountbatton Care Ltd is a care at home service. At the time of our assessment, 9 people received support within supported living accommodation, so that they could live as independently as possible. Within supported living, people’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for supported living. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We undertook this assessment due to information we received about the safe management of medicines. We found people’s care was safe and people and were happy with the support they received from Mountbatton Care Ltd.
Medicines were managed safely, and people needs were appropriately assessed. Staff had access to risk assessments and care plans which enabled them to provide safe and consistent care. Care plans were detailed, person centred and reflected best practice guidance with regards to how to effectively support people with a learning disability and autistic people. People and their families were fully involved and were supported to make informed decisions about their care. Staff understood the importance of obtaining people’s consent. Where a person lacked the capacity to consent to care, all decisions were made appropriately in their best interest and legal authorisations sought in line with the Mental Capacity Act 2005.
Systems were in place to protect people from the risk of abuse and lessons were learned from events which occurred. Staffing levels were safe, people received support from staff who were safely recruited, inducted and trained around their specific needs. This included when staff were supporting a person with a learning disability or an autistic person.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Martin Croston
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, People with an eating disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 27 June 2019. Latest assessment published 17 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mountbatton Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08058202 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does Mountbatton Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mountbatton Care Ltd.
- When was Mountbatton Care Ltd last inspected?
- The Care Quality Commission's latest rating for Mountbatton Care Ltd was published on 17 December 2025.
- Who runs Mountbatton Care Ltd?
- Mountbatton Care Ltd is run by Mountbatton Care Ltd.
- What is Mountbatton Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0151 920 5797
- Address
- 62-68 Strand Road, Bootle, L20 4BG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Mencap - Merseyside and Lancashire Support Service (Good, 0.4 miles away) and Expect Limited (Good, 0.5 miles away).
Nearest home care services:
- – Middleton Care Services Ltd Not yet rated, 0.3 miles away
- – AFG Community Liverpool City North Not yet rated, 0.3 miles away
- G Mencap - Merseyside and Lancashire Support Service Good, 0.4 miles away
- G Expect Limited Good, 0.5 miles away
- G Elite Care Professionals - Main Office Good, 1.2 miles away