Right at Home Loughborough

Not everyone who used the service received personal care. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff were suitably trained and experienced to deliver safe care and people were confident in care workers abilities. Where people received support with their prescribed medicines, staff had guidance and checks were completed to ensure support was completed safely. Infection prevention and control best practice guidance was followed.

People's needs, and risks were assessed, monitored and managed well. People were prevented from being exposed to any unnecessary risk that may cause them harm. People received support to access health services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a complaints procedure and a quality assurance process that enabled people to share their experience about the service they received. People's support plans were regularly reviewed, and their care package was discussed with them and changes were made when required. The provider had robust audits and checks that monitored quality and safety.

Staff were positive about working for the service and clearly understood the providers vision and values of supporting people to live independently and fulfilling lives.