Rutland House

People were protected from avoidable harm and they felt safe with staff who cared for them. Risks were identified, assessed and acted on. People received support from a small and consistent team of staff. People did not need support from staff with their medicines. The provider had the processes in place to investigate and act on any accidents and incidents and share information with staff.

People's care and support was provided in line with their assessed needs and protected them from discrimination. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff received the support they required and had access to training.

Staff were kind and caring. People told us they were supported in a way that ensured they felt in control of their care and staff were respectful. People's dignity and privacy was maintained. Effective processes were in place to store records safely and in line with data protection legislation.

People had individualised care plans. Although plans considered people's preferences, likes and dislikes they did sometimes lack detail to ensure staff were fully aware of how to meet an assessed need.

People and their relatives knew who to speak to if they wanted to raise a concern. They felt confident the registered manager would listen to them.

The registered manager was supportive in the way they worked with staff. They looked at ways to improve the service including accessing training. Staff felt supported and people were confident in the service. The registered manager liaised with other health and social care professionals when it was appropriate.

This service was registered with us on 31 July 2018 and this is the first inspection.