Voyage(DCA) Greater Manchester

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Support Staff were committed to supporting people in line with their preferences and supported people to receive their medicines. However, we found people's medicines were not always managed safely. High level assurances were provided by the management team this area would be addressed. People's independence was promoted, and staff encouraged people to take control of their own care. People's care and support needs were assessed in a person-centred way and risks associated with the provision of people's care were assessed to ensure support was provided safely. Where people's needs were complex, the service would call upon the experience of their positive behaviour specialist who worked hard to create plans so care could continue safely.

Right Care People and their relatives were pleased with their care and support. Staff were kind and respectful, upholding people's right to privacy and dignity. They understood and responded to individuals needs in a way they were comfortable with. People had access to health care professionals when they needed them. Medicines were administered safely.

Right Culture People received quality care and support because staff worked closely with the registered manager and demonstrated a commitment to positive outcomes for people. Staff received regular supervision and support. The registered manager had invested time and effort in developing staff skills and confidence, delegating tasks with support so staff felt more able to manage a range of situations in the registered

manager's absence.