Devoted Homecare

People were supported by consistent staff who were trained to meet their needs. Staff completed an induction period which included working with experienced staff until they were assessed as competent to work alone. One person told us, "They all know us very well, they are very caring. I feel they have the best training; they are the best carers we have had." People were supported to access healthcare services and staff worked closely with professionals to provide good outcomes for people. One healthcare professional told us, "We have had a lot of dealings with Devoted Homecare, in a positive way. They have been fantastic, they are really responsive, they are straight on it."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were seen to be involved in the planning and reviews of their care. One relative told us, "They have discussed the care plan to check [person] was happy with it."

People were supported by kind and compassionate staff who upheld their dignity and independence. Staff supported people to remain in control of their lives. One person told us, "They protect my dignity, I've never worried about them seeing my body." People and their relatives spoke highly of the care they received. Comments included, "They make us feel like we matter. If there are any little gripes, the carers are very good." And, "It's a job you need to have the heart to do, kindness is second nature to them."

The registered manager sought feedback from people, their relatives and staff. The management team visited people and made calls in a regular basis to check people were happy with the service. People and their relatives spoke positively regarding the running of the service. Comments included, "I get asked my opinion and feedback, to be honest it's all been positive." And, "We are more than happy, if we were not, we

would complain. We would call the office if there was anything and I am sure they would swiftly deal with any problems."

People's experience of care was consistently monitored through the provider's quality assurance systems to ensure a good service. The management team carried out audits to make sure they were working in accordance to legislation and used opportunities to learn and improve the service. The registered manager and their team was committed to providing a high quality service to the people they cared for.